360 Degree IT Management Services
MCGi offers complete end-to-end IT Management services for our SMB clients. We become your virtual IT department and offer you access to professionals with multiple skill sets (Architects, Designers, Testers, Project Managers, Business Analysts, Network Engineers, System Administrators, DBAs, Desktop Technicians, Security and Firewall Experts, Programmers, Disaster Recovery Experts, Back and Recovery Experts). Our Applications Management teams possess skills covering a wide variety of technologies, ranging from .NET (C# .NET, VB .NET), Open Source (J2EE, LAMP), ERP (Oracle Applications, SAP), Databases (Oracle, SQL Server, DB2) and Operating Systems (Unix, Windows 2000, 2003, Linux and Sun Solaris). Based on the specific needs and objectives of each customer, we can set up and maintain your data centers in-house or use trusted partners with high availability networks.
As a part of this service MCGi covers the following areas:
- Maintaining Data center
- Maintaining Networks and Desktops
- Designing, developing, and maintaining business applications
- Customizing and enhancing utilities (software to manage other software and hardware)
- Architecture services
- Database Management
- Business Continuity Planning and Implementation
- Disaster Recovery
Control on IT
We realize that offshore IT Outsourcing may be uncharted territory for some SMBs and that the typical concerns and fears about such an engagement include:
- It costs more than doing in-house
- Loss of control over one's IT
- Fear of an unknown service provider
MCGi helps you overcome these concerns through our robust and transparent IT Management services, which are compliant to ISO, SEI CMM and ITIL standards. These processes are constantly monitored and refined using relevant metrics. We have developed methodologies for various types of engagements (development, testing, maintenance etc) that allow us to execute the work in a phased manner in line with your business priorities. Further, our client-specific portals and executive dashboards allow you to see what is going on 24/7. All our contracts are signed in US and our management team is always just a call away, should you have any issues that need immediate attention.
Cost
MCGi offers offshore IT outsourcing services that can provide up to 70% cost savings over time. We achieve these by using our high productive processes and Global Delivery Models. More importantly, customers will have access to a much bigger pool of resources with varying range of skills sets and technologies.
